This privacy notice is provided under Article 10 of the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and the Communiqué on the Procedures and Principles for Fulfilling the Obligation to Inform. It is intended for visitors to genelmotor.com and for anyone who contacts us through the forms on this website.
This is an English translation provided for convenience. In case of any discrepancy, the Turkish version prevails.
1. Data controller
Genel Motor Redüktör
Maltepe Mah. Bestekar Nasibi Mehmet Efendi Sok. Karakaya İş Hanı No:2/11, 34010 Zeytinburnu / Istanbul, Türkiye
Email: info@genelmotor.com · Phone: +90 212 501 34 52
2. Personal data we process
- Identity and contact details: full name, email address, phone number.
- Professional details: the name of the company you work for.
- Request details: the product you are interested in, quantity, your message and, optionally, an attached file (image or PDF, e.g. a nameplate photo or technical drawing).
- Transaction security data: IP address, date and time of form submission, browser information and server access logs.
Our forms do not ask for special categories of personal data (health, religion, biometric data, etc.). Please do not include such data in your messages or attachments.
3. Purposes and legal grounds
- Evaluating your quote requests, preparing prices and delivery information, and contacting you for this purpose. Legal ground: processing is directly related to the conclusion of a contract (KVKK Art. 5(2)(c)).
- Answering questions, suggestions and requests sent through the contact form. Legal ground: our legitimate interest, provided it does not harm your fundamental rights and freedoms (KVKK Art. 5(2)(f)).
- Keeping the website secure, preventing spam and abuse, and detecting technical problems. Legal ground: our legitimate interest (KVKK Art. 5(2)(f)).
- Retaining correspondence and records for the statutory period if a business relationship is established, and responding to requests from competent authorities. Legal ground: expressly provided for by law and necessary to comply with our legal obligations (KVKK Art. 5(2)(a) and 5(2)(ç)).
- Protecting our rights in a possible dispute. Legal ground: establishment, exercise or protection of a right (KVKK Art. 5(2)(e)).
None of the processing above is based on your explicit consent. That is why our forms do not ask for consent; they only ask you to confirm that you have read this notice.
4. How we collect personal data
We collect personal data electronically and directly from you when you fill in the quote and contact forms on our website. Transaction security data is collected automatically by our servers and security services when you visit the website.
5. Transfer of personal data
Your personal data may be transferred, only for the purposes above and in accordance with Articles 8 and 9 of the KVKK, to the following recipient groups:
- Our technical service providers: the server hosting service for the website, the email delivery service that forwards form submissions to us by email, our corporate email service, and the security service that protects the forms against automated attacks. These services operate servers in the European Union (Germany) and the United States, so these transfers qualify as transfers abroad.
- Manufacturers and suppliers we represent: where we need price, stock or technical suitability information to prepare your quote, the relevant part of your request (product, quantity, company and necessary contact details) may be shared with the manufacturer of the brand concerned.
- Our legal, financial advisory and audit service providers: to fulfil our legal obligations and protect our rights.
- Competent public authorities and judicial bodies: where required by law and limited to what is requested.
We never sell your personal data or share it with third parties for advertising or marketing purposes.
6. Retention period
- Quote and contact requests that do not lead to a business relationship are kept for 2 years after the request is answered.
- Correspondence and documents relating to requests that lead to a business relationship are kept for 10 years under Article 82 of the Turkish Commercial Code No. 6102.
- Server logs kept for security purposes are retained for no longer than 1 year.
Data whose retention period has expired is deleted, destroyed or anonymised.
7. Your rights under Article 11 of the KVKK
By applying to the data controller, you have the right to:
- learn whether your personal data is processed,
- request information if it has been processed,
- learn the purpose of processing and whether it is used for that purpose,
- know the third parties to whom it is transferred in Türkiye or abroad,
- request rectification if it is incomplete or inaccurate,
- request erasure or destruction under the conditions in Article 7 of the KVKK,
- request that rectification, erasure or destruction be notified to third parties to whom the data was transferred,
- object to a result against you arising from analysis exclusively by automated systems,
- claim compensation for damage arising from unlawful processing.
If you are located in the European Economic Area, you may also have rights under the GDPR; you can exercise them through the same channels below.
8. How to apply
Under the Communiqué on the Procedures and Principles of Application to the Data Controller, you may submit your request in writing, together with information that identifies you, through one of the following channels:
- by a signed letter delivered in person or through a notary to our address above,
- by email to info@genelmotor.com from an email address you have previously given us and that is in our records,
- by registered electronic mail (KEP), secure electronic signature or mobile signature.
Your application should include your full name, your signature (for written applications), your Turkish ID number (for foreign nationals: nationality and passport/ID number), your address for notifications, your email address and phone number if any, and the subject of your request.
We will respond free of charge as soon as possible and within 30 days at the latest, depending on the nature of the request. If the process requires an additional cost, a fee may be charged according to the tariff set by the Personal Data Protection Board. If your application is rejected, you find our response insufficient, or we do not respond in time, you may file a complaint with the Personal Data Protection Board under Article 14 of the KVKK.
9. Changes
We may update this notice in line with changes in the law or in our processing activities. The current version is always published on this page; the date at the top shows when it was last updated.
See our Privacy Policy for general practices on this website and our Cookie Policy for cookies and similar technologies.